Last updated: 12 September 2026
This policy explains how Next Technology Gate Ltd (“we”, “us”) uses your personal data when you visit this website, buy from us or contact us.
Who we are
NEXT TECHNOLOGY GATE LTD is registered in England and Wales (company no. 17069158), with its registered office at 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB, United Kingdom. We’re the authorised Swanz distributor in the United Kingdom, the European Union and Turkey, and we’re responsible (the “controller”) for the personal data described here. Swanz, the brand owner and manufacturer, is a separate company with its own websites and privacy policies.
For anything about your personal data, email privacy@nexttechnologygate.com.
What we collect
- When you order: your name, billing and delivery addresses, email address, phone number, what you ordered and what you paid. Card details go straight to our payment provider; we never see your full card number.
- If you create an account: your email address, name, password (stored in a scrambled form we can’t read), addresses and order history.
- When you contact us: what you send us by email or through the forms on this website, such as a warranty claim, including any photos, videos or receipts you add.
- When you cancel an order: the details you give on the cancellation form.
- If you write a product review: your name and your review.
- When you browse: technical details our web server records, such as your IP address and browser type, and the cookies described in our Cookie policy.
How we use it, and why we’re allowed to
| What we do | Legal basis |
|---|---|
| Take your order, deliver it, handle cancellations, returns, refunds and warranty claims, and email you about your order | To carry out our contract with you |
| Run your account | To carry out our contract with you |
| Answer your messages and enquiries | Our legitimate interest in replying to you, or steps you ask for before you buy |
| Keep accounting and tax records | Our legal obligations |
| Keep the website secure and prevent fraud and spam | Our legitimate interests |
| Publish your product review | Your consent, which you can withdraw at any time |
We don’t send marketing emails. If we start, we’ll only send them to people who have agreed to receive them.
We don’t sell your personal data, and we don’t make decisions about you by automated means.
Who we share it with
- our payment provider, to take payment;
- delivery companies, to deliver your order;
- the companies that host this website and send our emails;
- Swanz, the manufacturer, when a warranty claim needs its assessment: the details of the claim, with any photos or videos, but never your payment details;
- our accountants and professional advisers; and
- the police, tax authorities or courts, when the law requires it.
Our service providers may only use your data to provide their services to us.
Transfers outside the UK
Some of these companies, including Swanz, are based outside the UK. When your data goes outside the UK, we protect it as the law requires, for example with the UK International Data Transfer Agreement.
How long we keep it
- Orders and invoices: six years, as UK tax law requires.
- Your account: until you ask us to close it.
- Messages sent through the forms on this website, with their files: 24 months, then they’re deleted automatically.
- Emails: as long as we need them to deal with your enquiry.
- Server logs: a short time, for security.
Your rights
You can ask us to:
- give you a copy of your personal data;
- correct it;
- delete it;
- restrict how we use it, or object to our using it;
- send it to you, or to another company, in a common format;
- stop using it where you gave your consent (this doesn’t affect what we did before).
Email privacy@nexttechnologygate.com. We’ll reply within one month. Some rights have exceptions: for example, we have to keep order records for tax purposes.
Complaints
If you’re unhappy with how we’ve used your data, please tell us first. You can also complain to the UK Information Commissioner’s Office (ico.org.uk, 0303 123 1113), in the European Union to the data protection authority of the country you live in, or, in Turkey, to the Personal Data Protection Authority (KVKK).
Changes to this policy
We’ll post any changes on this page and update the date at the top.