Last updated: 12 September 2026
Next Technology Gate Ltd delivers Swanz products ordered on this website to addresses in the United Kingdom, the European Union and Turkey.
Orders are sent from the United Kingdom or, when necessary, directly from China to your address.
Delivery costs and times
The delivery options for your address, their cost and the estimated delivery time are shown at checkout, before you pay.
We send orders with YesGlobal. We’ll email you when your order is on its way, with its tracking number, which you can follow on YesGlobal’s tracking page. The tracking number is also on your order in My account.
Unless we agree a different date with you, we’ll deliver within 30 days of your order. If we can’t, we’ll tell you, and you can cancel for a full refund.
Customs, duties and taxes
United Kingdom: prices include UK VAT.
European Union: orders come from outside the EU, so they’re imports. Unless checkout shows they’re already included, import VAT and any customs duty are charged when your parcel arrives, usually by the delivery company, which may add a handling fee. These charges are set by the authorities of the country your parcel is delivered to and paid by the recipient.
Turkey: orders sent from the UK or from China are imports. Unless checkout shows they’re already included, Turkish import VAT and customs duty are charged when your parcel arrives, usually by the delivery company, which may add a handling fee. These charges are set by the Turkish authorities and paid by the recipient.
Damaged or missing parcels
Your order is our responsibility until it’s delivered to you, or to someone you’ve chosen. If your parcel arrives damaged or doesn’t arrive, email us at contact@nexttechnologygate.com with your order number, and we’ll send a replacement or refund you.
Parcels that can’t be delivered
If a parcel comes back to us because it couldn’t be delivered or was refused, we’ll contact you to arrange another delivery or a refund (see our Refund policy).